Complaints Procedure

If you are unhappy with the service you have received from Jutton Associates Limited (JAL), whether that be the service you have received from a supplier or the service you have received from JAL then please do not hesitate to let us know so that we can investigate the complaint.

How to get in touch if you are unhappy with our service?

In the first instance, you should formalise your complaint by emailing

What information do I need to provide when making a complaint?

In order to address your complaint in a timely and efficient manner please provide JAL with a description of your complaint, what you would like us to do to put things right, your name and telephone number and a time that would be best for JAL to contact you.

What will happen after I have made a complaint?

Once you have made a complaint, we will aim to contact you within three working days. We will confirm to you that we are looking into your complaint and we will let you know what the next steps are and when you will receive a detailed response.


Whilst your complaint is on-going JAL will provide you with regular updates by email.

What if you are not happy with the Outcome?

If you are not happy with the outcome you can escalate your complaint with David Jutton, Managing Director by emailing David will investigate the complaint and provide you with regular updates by email.

Our Final Response

You can expect to receive a final response within two weeks from David Jutton. In this response, David will explain the investigations carried out and the outcome, together with any actions needed by JAL to prevent a recurrence. This response may be provided to you in several ways including by phone, email or in writing.

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